We have a specific form for this request, which you should fill in and send to us along with your toll receipt or Via Verde statement. Download it here
When you have filled in the form, send it to us through our website .
See below for more information:
You can ask for a refund of tolls you paid for parts of our motorways where there were road works if Ascendi is contravening the terms of Regulatory Decree 12/2008 of 9 June.
If you wish to claim a refund, you must do so no later than 60 days after the date which you travelled on the section of road in question.
Requests for refunds will only be considered valid if they relate to Ascendi motorways and the appropriate form has been filled in and submitted along with proof that you were travelling on the road and on the date in question (toll receipt or Via Verde statement).
Please submit your documents to Ascendi using one of the following methods:
1. Form (click here)
Rua Antero de Quental, 381 - 3º
4455-586 Perafita / Matosinhos)