If you do not subscribe to one of the products available for vehicles with a foreign license plate, Ascendi will transfer unpaid toll fees to Collection Entities Abroad (ECE)). Ascendi operates with the following Overseas Collection Entities: EPC; ParkTrade; ETIKA; NIVI.

These Entities charge the vehicle´s owner with a foreign registration number that circulated on the Ascendi network without paying tolls.

Collection is made through a notification sent by letter to the owner, based on information obtained from the car registration institution in the country of registration. In these communications, data are provided for the payment of outstanding travel amounts.

Any clarifications related to collection procedures must be sent directly to the respective entity, through the following websites:

- EPC - www.epcplc.com

- ParkTrade - https://www.epass24.com/

- ETIKA - www.etika-consulting.com

- NIVI - https://easy.nivisecure.com/

From January 1st, 2025, changes will be implemented regarding toll collection on Portuguese highways. Within the network managed by Ascendi, toll collection will end on the following highway sections:

• A13 and A13-1: Pinhal Interior.
• A24: Interior Norte.
• A25: Beiras Litoral e Alta.

Still not sure? – Talk to us

The notification concerns a trip made before the toll collection ceased on December 31st, 2024. We recommend verifying the date and route mentioned in the notification to clarify the situation.

Still not sure? – Talk to us

By accessing Contact History, you can view the history of messages that have been sent after the account registration date and through Customer Support.

With verified identity

Following registration with confirmed identity, by consulting the User Debt (associated with the Taxpayer Number/Driving License you entered in the account registration) you will have access to further details such as the Notification No., document issue date, registration, value and detailed information of the journey (date, time, concession, entry and exit).

No verified identity

For privacy-related reasons, in this registration mode we cannot provide detailed debt information. For this reason the Notification No. is not fully visible and access to the document issue date, registration, value and detailed journey information (date, time, grant, entry and exit) is not available.

Have you verified identity in your Portal account?

You can do so at any time. Sign in, go to your profile, and in the Identity Verification area, click the "Details" button.

1. Click on the top bar on the “Register” icon;

2. Fill in the requested information, which represents Account Data. Check below the criteria for the password*;

3. In order to validate the authenticity of the email provided, a verification code will be sent to the email entered in the Account Data. You can click on the link to confirm your email address or enter the verification code;

4. Then fill in the Customer Information. In this area, you can also opt for a preferred contact and alert channel;

5. After this completion, and upon submission of the account summary, you can confirm your Identity to access more information about your travels and more features of the Portal;

6. If you choose to do it, click on the “User Summary Page”, which you should print and sign. Afterwards, click on “continue”;

7. At this time, you must submit the identification documents and the signed Summary Page.

Following registration, or at each login you can consult the User Debt, and also perform the Search by License Plate and Document. You may also make updates to your Account Data, access FAQs, as well as Customer Support features.

* The password setting must meet the following criteria:

- Minimum of 8 characters;

- Must contain letters and numbers;

- Must contain at least 1 uppercase letter, 1 lowercase letter and 1 special character.

Special characters accepted: "-", ".", "_", "!", "@", "$", "*", "=", "?" e ","..

By law, we must charge you double the cost of the longest journey you could have done before leaving the motorway at that exit. It is the ticket that you collect when you join the motorway that lets us know where you joined and how much we should charge you. Without the ticket, we have no way of knowing what route you took. If you find the ticket later, contact us through our site (https://portal.ascendi.pt/apoio-a-clientes), attaching the original ticket and explaining the situation.

Yes. The toll values indicated on our website include value added tax at the legal rate in force (VAT).

The toll fee values are always updated here (https://www.ascendi.pt/portagens-eletronicas/#como_pagar).

When you pay your tolls at the post office or at a PayShop agent, you pay an extra €0.32 for each journey (up to a maximum of €2,56 per payment).

The best way to pay is with an electronic tag. With an electronic tag, you pay only the tolls; you avoid all additional charges as well as the inconvenience of having to go to a CTT post office or PayShop to pay. 

The journey will be available for payment at a CTT post office or at a PayShop agent 48 hours after taking place, for a period of 15 working days.

Still not sure? – Talk to us

When you pay your tolls at the post office, you can ask for your receipt to include detailed information about the journeys done with your vehicle. All you need to take with you are the vehicle's identification documents, to prove that it is yours.

If you did not ask for the detailed receipt at the post office, Register or log in in Ascendi Portal to access that information. To ensure privacy protection, we will need to validate your Identity, so we will request your Document of Identification. If you do, you can access the detail of the days / time / place of the journey

You can also send us your request through our website.

Still not sure? – Talk to us

We will send you a payment notification which includes an additional charge of €2.21 per journey. We send the notification to the name and address shown on the vehicle's registration record, i.e. those held on file at the Motor Vehicle Registry Office. If you still do not pay after receiving the payment notification, the process will be submitted to the Customs and Tax Authority (Autoridade Tributária e Aduaneira – AT) and you will be fined.

Register or log in in Ascendi Portal to check if tolls to pay associated to you (to your Taxpayer number or Driving License). You can also search for your tolls due in Ascendi Portal without logging in, entering a license plate and date range.

Still not sure?– Talk to us

Yes. In addition to the toll, you pay an extra €0.32 per journey (up to a maximum of €2,56 per payment). These additional charges are applied according to the Portuguese Law (Portaria no. 314-B/2010).
 

Still not sure? – Talk to us

By law, we must charge you double the cost of the longest journey you could have done before leaving the motorway at that exit. It is the ticket that you collect when you join the motorway that lets us know where you joined and how much we should charge you. Without the ticket, we have no way of knowing what route you took.

If you find the ticket later, contact us through our website , attaching the original ticket and explaining the situation.

Send us a message

You can ask the post office clerk for a statement confirming your presence there. Send us the statement through our website site, explaining the situation.

Still not sure? – Talk to us

At the post office you can choose the period of tolls you want to pay. At a PayShop agent you cannot select a period, that is, you have to pay the entire amount due for the license plate.

Just indicate that you want receipt/invoice with Taxpayer Number before making the respective payment.

The journey will be available for payment at a CTT post office or at a PayShop agent 48 hours after taking place, for a period of 15 working days.

The best way to travel with a rental vehicle is with a tag. When you travel through the motorway, the vehicle is automatically identified and the payment is made through your bank account (Via Verde automatic payment) or deducted from the credit on your pre-paid electronic tag (Via Verde pre-payment).

For journeys with more than 17 business days, you'll have to wait for a notification on the address you indicated to the rent-a-car or you can search and pay in Ascendi Portal the amounts you owe (journeys made 30 working days ago or 25 consecutive days ago (portuguese license plates).