Faqs
The answer to your questions
Payment can be made using the Multibanco details provided in the notification.
Alternatively, you can pay directly on the Ascendi Portal or App, quickly and securely, using a bank card, MB WAY or Multibanco reference, by searching with the billing document number.
Another option is to send a cheque or a Postal Money Order to our address.
Call us on 00351 229 980 200. If the case hasn't yet been sent to the Customs and Tax Authority (Autoridade Tributária e Aduaneira – AT), we can help you.
Still not sure? – Talk to us
If, on the date of the journeys, you were no longer the owner of the vehicle, you have 30 business days to make your case to us. You can contact us 24 hours a day via our website. You should send us the deed of sale so that we can identify the current owner.
If you are registered on the Ascendi Portal or App, you can do this more quickly and directly by accessing the toll debt section and selecting the relevant notification. Register here.
If you do not pay after receiving the notification we sent you, the process will be submitted to the Customs and Tax Authority (Autoridade Tributária e Aduaneira – AT). For every unpaid notification, the Tax Office where you are domiciled for tax purposes divides the process into two:
(a) Tax enforcement proceedings: for the payment of the tolls and additional charges mentioned in the notification (€2.21 for each journey). Administration costs and interest on arrears will also be added to this amount. The tax enforcement proceedings includes the debts related with the infractions occurred each month by the same person/vehicle/(sub)concession.
(b) Offence proceedings: for the payment of the fines applicable to this part of the payment process and respective costs. A case will be opened per day/person/vehicle/(sub)concession of the unpaid notification.
At this stage, the minimum fine is 5 times the sum of the journeys made by one person, in the same vehicle, on a (sub)concession throughout one day (a minimum value of €25 applies), but it may go up to a maximum corresponding to twice the minimum fine amount. For example, if the sum of the journeys done is €10, then the minimum fine would be €50 (€10 x 5) and the maximum would be €100 (€50 x 2). In the case of corporations, the minimum fine is 20 times the value per journey.
The procedural costs are calculated on the basis of the Regulamento de Custas Processuais regulations governing procedural costs and they apply both to the enforcement procedure (a) and to the offence procedure (b), but if you pay voluntarily within 30 business days, you will get a discount of 50% on the procedural costs of the offence procedure (b).
If you still don't pay the amount the Tax Office says you have to pay, they will start the enforcement procedure to force you to pay by seizing your assets. If this happens, the amount owed will continue to rise as interest and procedural costs are added to it.
For trips longer than 17 working days, you will have to wait for a notification to the address you provided at the car rental, or you can check and pay on the Ascendi Portal the amounts you owe – trips made more than 25 days ago (Portuguese license plates) or 3 working days (foreign license plates).
If you do not subscribe to one of the products available for vehicles with a foreign license plate, Ascendi will transfer unpaid toll fees to Collection Entities Abroad (ECE)). Ascendi operates with the following Overseas Collection Entities: EPC; ParkTrade; ETIKA; NIVI.
These Entities charge the vehicle´s owner with a foreign registration number that circulated on the Ascendi network without paying tolls.
Collection is made through a notification sent by letter to the owner, based on information obtained from the car registration institution in the country of registration. In these communications, data are provided for the payment of outstanding travel amounts.
Any clarifications related to collection procedures must be sent directly to the respective entity, through the following websites:
- EPC - www.epcplc.com
- ParkTrade - https://www.epass24.com/
- ETIKA - www.etika-consulting.com
- NIVI - https://easy.nivisecure.com/
From January 1st, 2025, changes will be implemented regarding toll collection on Portuguese highways. Within the network managed by Ascendi, toll collection will end on the following highway sections:
- A13 and A13-1: Pinhal Interior.
- A24: Interior Norte.
- A25: Beiras Litoral e Alta.
Still not sure? – Talk to us
The notification concerns a trip made before the toll collection ceased on December 31st, 2024. We recommend verifying the date and route mentioned in the notification to clarify the situation.
Still not sure? – Talk to us
By accessing Contact History, you can view the history of messages that have been sent after the account registration date and through Customer Support.
With verified identity
Following registration with confirmed identity, by consulting the User Debt (associated with the Taxpayer Number/Driving License you entered in the account registration) you will have access to further details such as the Notification No., document issue date, registration, value and detailed information of the journey (date, time, concession, entry and exit).
No verified identity
For privacy-related reasons, in this registration mode we cannot provide detailed debt information. For this reason the Notification No. is not fully visible and access to the document issue date, registration, value and detailed journey information (date, time, grant, entry and exit) is not available.
Have you verified identity in your Portal account?
You can do so at any time. Sign in, go to your profile, and in the Identity Verification area, click the "Details" button.
1. Click on the top bar on the “Register” icon;
2. Fill in the requested information, which represents Account Data. Check below the criteria for the password*;
3. In order to validate the authenticity of the email provided, a verification code will be sent to the email entered in the Account Data. You can click on the link to confirm your email address or enter the verification code;
4. Then fill in the Customer Information. In this area, you can also opt for a preferred contact and alert channel;
5. After this completion, and upon submission of the account summary, you can confirm your Identity to access more information about your travels and more features of the Portal;
6. If you choose to do it, click on the “User Summary Page”, which you should print and sign. Afterwards, click on “continue”;
7. At this time, you must submit the identification documents and the signed Summary Page.
Following registration, or at each login you can consult the User Debt, and also perform the Search by License Plate and Document. You may also make updates to your Account Data, access FAQs, as well as Customer Support features.
* The password setting must meet the following criteria:
- Minimum of 8 characters;
- Must contain letters and numbers;
- Must contain at least 1 uppercase letter, 1 lowercase letter and 1 special character.
Special characters accepted: "-", ".", "_", "!", "@", "$", "*", "=", "?" e ","..
By law, we must charge you double the cost of the longest journey you could have done before leaving the motorway at that exit. It is the ticket that you collect when you join the motorway that lets us know where you joined and how much we should charge you. Without the ticket, we have no way of knowing what route you took. If you find the ticket later, contact us through our site (https://portal.ascendi.pt/apoio-a-clientes), attaching the original ticket and explaining the situation.
Yes. The toll values indicated on our website include value added tax at the legal rate in force (VAT).
The toll fee values are always updated here (https://www.ascendi.pt/portagens-eletronicas/#como_pagar).
When you pay your tolls at the post office or at a PayShop agent, you pay an extra €0.32 for each journey (up to a maximum of €2,56 per payment).
The best way to pay is with an electronic tag. With an electronic tag, you pay only the tolls; you avoid all additional charges as well as the inconvenience of having to go to a CTT post office or PayShop to pay.
The journey will be available for payment at a CTT post office or at a PayShop agent 48 hours after taking place, for a period of 15 working days.
Still not sure? – Talk to us
When you pay your tolls at the post office, you can ask for your receipt to include detailed information about the journeys done with your vehicle. All you need to take with you are the vehicle's identification documents, to prove that it is yours.
If you did not ask for the detailed receipt at the post office, Register or log in in Ascendi Portal to access that information. To ensure privacy protection, we will need to validate your Identity, so we will request your Document of Identification. If you do, you can access the detail of the days / time / place of the journey
You can also send us your request through our website.
Still not sure? – Talk to us
We will send you a payment notification which includes an additional charge of €2.21 per journey. We send the notification to the name and address shown on the vehicle's registration record, i.e. those held on file at the Motor Vehicle Registry Office. If you still do not pay after receiving the payment notification, the process will be submitted to the Customs and Tax Authority (Autoridade Tributária e Aduaneira – AT) and you will be fined.
Register or log in in Ascendi Portal to check if tolls to pay associated to you (to your Taxpayer number or Driving License). You can also search for your tolls due in Ascendi Portal without logging in, entering a license plate and date range.
Still not sure?– Talk to us
Yes. In addition to the toll, you pay an extra €0.32 per journey (up to a maximum of €2,56 per payment). These additional charges are applied according to the Portuguese Law (Portaria no. 314-B/2010).
Still not sure? – Talk to us
By law, we must charge you double the cost of the longest journey you could have done before leaving the motorway at that exit. It is the ticket that you collect when you join the motorway that lets us know where you joined and how much we should charge you. Without the ticket, we have no way of knowing what route you took.
If you find the ticket later, contact us through our website , attaching the original ticket and explaining the situation.
You can ask the post office clerk for a statement confirming your presence there. Send us the statement through our website site, explaining the situation.
Still not sure? – Talk to us
At the post office you can choose the period of tolls you want to pay. At a PayShop agent you cannot select a period, that is, you have to pay the entire amount due for the license plate.