Faqs
The answer to your questions
The best way to travel with a rental vehicle is with a tag. When you travel through the motorway, the vehicle is automatically identified and the payment is made through your bank account (Via Verde automatic payment) or deducted from the credit on your pre-paid electronic tag (Via Verde pre-payment).
For journeys with more than 17 business days, you'll have to wait for a notification on the address you indicated to the rent-a-car or you can search and pay in Ascendi Portal the amounts you owe (journeys made 30 working days ago or 25 consecutive days ago (portuguese license plates).
First, you need to find out from the car hire company if the vehicle had an active Via Verde tag.
If it had an active Via Verde tag:
When you travel through the motorway, the vehicle is automatically identified and the payment is made through your bank account (Via Verde automatic payment) or deducted from the credit on your pre-paid electronic tag (Via Verde pre-payment).
If it did not have an electronic Via Verde tag:
If you did not let the deadline for paying tolls at a CTT post office or a Payshop pass (click here to see when you have to pay), you can pay the tolls at those premises. To do so, you will need to provide the registration number of the vehicle and the date of your journey. If your journey was more than seven business days ago, you will need to wait for the notification, which will be sent to the address you gave the car hire company.
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