By accessing Contact History, you can view the history of messages that have been sent after the account registration date and through Customer Support.

With verified identity

Following registration with confirmed identity, by consulting the User Debt (associated with the Taxpayer Number/Driving License you entered in the account registration) you will have access to further details such as the Notification No., document issue date, registration, value and detailed information of the journey (date, time, concession, entry and exit).

No verified identity

For privacy-related reasons, in this registration mode we cannot provide detailed debt information. For this reason the Notification No. is not fully visible and access to the document issue date, registration, value and detailed journey information (date, time, grant, entry and exit) is not available.

Have you verified identity in your Portal account?

You can do so at any time. Sign in, go to your profile, and in the Identity Verification area, click the "Details" button.

1. Click on the top bar on the “Register” icon;

2. Fill in the requested information, which represents Account Data. Check below the criteria for the password*;

3. In order to validate the authenticity of the email provided, a verification code will be sent to the email entered in the Account Data. You can click on the link to confirm your email address or enter the verification code;

4. Then fill in the Customer Information. In this area, you can also opt for a preferred contact and alert channel;

5. After this completion, and upon submission of the account summary, you can confirm your Identity to access more information about your travels and more features of the Portal;

6. If you choose to do it, click on the “User Summary Page”, which you should print and sign. Afterwards, click on “continue”;

7. At this time, you must submit the identification documents and the signed Summary Page.

Following registration, or at each login you can consult the User Debt, and also perform the Search by License Plate and Document. You may also make updates to your Account Data, access FAQs, as well as Customer Support features.

* The password setting must meet the following criteria:

- Minimum of 8 characters;

- Must contain letters and numbers;

- Must contain at least 1 uppercase letter, 1 lowercase letter and 1 special character.

Special characters accepted: "-", ".", "_", "!", "@", "$", "*", "=", "?" e ","..

No. To submit a complaint in the Electronic Complaints Book you have to go to: https://www.livroreclamacoes.pt/inicio.

We would like to clarify that the messages sent through Ascendi Portal Customer Support are equally important to us and are carefully reviewed, always ensuring a response as quickly as possible.

If you are registered on the Portal, please log in before sending us a message. This way, you can then consult it in your Contact History to find out its status, send information, etc.

Not registered yet? Click here to register!